الشكاوى

Réclamations

How to Raise a Concern

We welcome feedback and complaints, and we aim to address them fairly and promptly.

For ordinary classroom concerns: We encourage you to speak with your teacher first, if you feel comfortable doing so. Many issues can be resolved through a respectful conversation. If the issue remains unresolved after one week, you may contact an academic coordinator or submit a written complaint.

For serious or sensitive concerns: If your complaint concerns bullying, harassment, discrimination, suspected abuse, threats, or student safety, contact an academic coordinator or center management directly and promptly. You do not need to approach the teacher or other person involved, or wait one week. Such concerns will be handled as discreetly as possible and in accordance with the center's applicable safety and safeguarding procedures.

Making a Complaint

There are two methods to submit a complaint:

• Submit a **complaint form using this link.**
  • We recommend that you use this method, as it allows you to be clear and specific. It also creates a written record of your complaint, which facilitates our investigation and resolution.
• Speak to an academic coordinator on duty.

Resolving a Complaint

Once your complaint has been recorded, an investigation will be opened and we will contact you at the earliest opportunity.